Click or tap on any of the Frequently Asked Questions (FAQ) below to see our answer. Click/tap on it again to hide our answer.
What are the benefits of membership?
As with any other CPHQ exam preparation resource, the main purpose of the membership site is to help individuals pass the CPHQ examination. Membership to the site achieves this in several ways:
- Articles related to healthcare quality management and patient safety. These articles address topics relevant to the CPHQ exam content outline.
- CPHQ Exam Practice Quizzes. Our CPHQ exam practice questions not only allow you to become familiarized with the content of the actual exam but also demonstrate how questions on the exam will be phrased. In addition, the answer to each question is accompanied by an explanation. Where applicable, we also provide supplementary notes that (we believe) add value to persons preparing for the CPHQ exam. As such, since 2010, our questions have proven to be an invaluable resource to hundreds of individuals preparing for the exam.
- Exam tips. We provide members with a variety of tips that will improve their score on the CPHQ exam, save them time and/or effort while preparing for the exam, and save them money by pointing out resources that do and do not add meaningful value.
Our methods have been highly successful in our coaching and other live training programs, hence our confidence that they work. In effect, we have (as much as possible) transferred our knowledge base gained from live programs to an online format.
Our professional one-to-one CPHQ coaching remains our flagship service and the benchmark in CPHQ exam preparation. However, we recognize that for many people, this program may not be feasible for a variety of reasons.
In summary, the CPHQ Tutor membership site offers a simple yet effective solution to:
- Raise your score on the actual CPHQ exam;
- Improve efficiency in exam preparation; and
- Enjoy the convenience of an online format at an affordable price!
What duration of membership is required before I am ready to take the CPHQ exam?
There are numerous factors to consider when assessing whether an individual is adequately prepared to take the CPHQ exam, i.e. has a reasonable chance of passing the exam. These include their experience (quality and quantity) in the field of healthcare quality management, their prior training, familiarity with concepts in US healthcare, command of the English language, history of performance on standardized tests, whether they received professional coaching, and many other things. Membership certainly helps to raise your examination score on the CPHQ exam, compared to a situation in which it is not used. Private coaching students of Dr Andy Teh have unlimited access to the same membership site and use its content, as well as Dr Teh’s personal notes, in lieu of any book available on the market. The pass rate among Dr Teh’s private students is 100% – as at September 15, 2020, no private student has ever earned a score less than 103/125 on the CPHQ exam. The passing score for the CPHQ exam is not a fixed number – it ranges between 91/125 and 94/125.
A small proportion of members continue their subscription even after they have passed the exam because they believe the content supports their professional work.
Will I be affected when you revise the subscription fee? How?
We reserve the right to revise the subscription fee of any plan offered on the CPHQ Tutor website without notice at any time and from time to time.
However, our long-standing pricing policy has been to maintain the same subscription fee for existing members on the monthly subscription plan, no matter what the revised fee is (it is always revised upwards). In other words, members will continue to enjoy the same monthly subscription fee as when they first joined for perpetuity or until they unsubscribe.
What is your refund policy?
Because membership to the CPHQ Tutor website is a non-tangible and irrevocable digital information product, we do not issue refunds.
Is there a guarantee that I will pass the CPHQ exam by joining?
There is a myriad of factors that determine whether a CPHQ candidate passes or fails the exam, including experience, skills, and knowledge in healthcare quality, maturity, and examination technique. Although most members go on to pass the actual test*, we cannot offer a guarantee for various reasons. Only private coaching clients of Dr Andy Teh have a 100% money-back guarantee of a passing score.
When I try to log into the site, I get a message saying too many login attempts have been made. What’s this about?
There are several possible reasons for this.
Our software system automatically detects multiple attempts to login with a single Username. Once a limit is reached, the system assumes that there has been a security breach and will prevent access temporarily. This is merely one reason why people are unable to login.
If you are a paid subscriber/member, you should not experience any issue in accessing the site. Our software has been extensively tested over tens of thousands of hours and has proven to be extremely reliable. The system that drives the CPHQ Tutor has been actively maintained and improved upon since early 2010.
However, occasionally unexpected problems do crop up, in which case you should contact us immediately for assistance.
Can I unsubscribe at any time?
YES, you may unsubscribe at any time. We do not set a minimum – or maximum – period of subscription. As long as you get value from membership, you are free to remain subscribed.
There are two ways to unsubscribe:
Cancel recurring payments on the PayPal website; or
Contact our Support Team by sending an email to firstname.lastname@example.org or using this email form.
All subscriptions will be automatically renewed at the end of the monthly subscription period by PayPal, i.e. PayPal will automatically deduct the monthly subscription fee from the funding source you provided PayPal when you first signed up. If you wish to cancel your subscription, then you need to do so prior to the end of your subscription cycle (which is around 30 days). No exceptions will be made in this regard and if your subscription is automatically renewed, we will assume it was renewed with your express permission. No refunds whatsoever will be given in this regard.
Why can’t I log into the website? It says the service is temporarily unavailable. My membership period has not expired yet.
For security reasons, the system is programmed to block access if the same login credentials are used from more than a few unique IP addresses within a predefined period.
If you are unable to access the membership site, please send an email to email@example.com or use this email form and we will check the access log for your account. (We will also help you log in if necessary.)
Do I need a PayPal account to join the CPHQ Tutor membership site?
The subscription fee for any subscription plan on the CPHQ Tutor membership site will be processed by PayPal.
If you are signing up for the monthly subscription plan, you will need to have a PayPal account to pay the monthly fee. Use your existing PayPal account or sign up for one – creating a PayPal account is easy and takes less than a minute.
On the other hand, if you are purchasing a one-time payment subscription plan, you can pay with your PayPal balance or with your credit card. You won’t need a PayPal account if you purchase a one-time (non-recurring) subscription, though you must still go through the PayPal website to process your payment if you are using your credit card.
After clicking the green “Buy Now” or “Subscribe” button, you will be taken to the PayPal website to make your payment.
If you have an issue with payment via the PayPal website, we encourage you to work with PayPal to resolve it. Alternatively, contact us at firstname.lastname@example.org or use this email form and we’ll find a solution in less than 24 hours.
How do I become a member of the CPHQ Tutor membership site?
Becoming a member is easy. Simply go to the CPHQ Tutor Subscription Options page and select the plan that best suits your needs.
We recommend the monthly subscription plan because it offers the best value, and you will be assured of continued access to new content, including CPHQ exam practice questions. You can unsubscribe at any time.
Alternatively, you may choose a one-time payment subscription plan.
Clicking the “Buy Now” button will take you to the PayPal website to complete your order. After making your payment at the PayPal website, you will receive an automatically-generated email from our system which provides instructions on how to access the protected content. The entire process takes no more than five minutes (usually much faster!).
Spam filtering software sometimes inadvertently redirects automatically generated emails, such as those from our system, to the “Spam” or “Junk” folder. If you do not receive an -mail containing your login credentials, we suggest you check the “Spam” or “Junk” folder of your email account before contacting the CPHQ Tutor Support Team.
Can I start my subscription at any time? If I start mid-month, is it 30 days or is subscription just for the month in which I subscribed?
You can subscribe at any time and your subscription cycle will be valid for about 30 days. The billing cycle, which corresponds with your subscription cycle, is controlled by PayPal, not by us. If you sign up for the monthly plan, you will be billed at the start of your subscription and after about 30 days, i.e. between 29 and 31 days. The exact time you will next be billed is determined by the PayPal system.
Can I open and/or maintain a membership with the CPHQ Tutor membership site without PayPal?
Our system uses only PayPal as a payment gateway. You can read more about payment gateways here. We have not experienced a single issue using the PayPal service to manage payments for thousands of members’ accounts since 2010. We may add other service providers in the future but PayPal meets the needs of the vast majority of members.
Without linking your membership with the PayPal service, monthly billing has to be done manually. This is labor-intensive and highly inefficient. Therefore, we only provide such alternative billing arrangements in special circumstances, such as private students of Dr Andy Teh, Teh & Associates alumni, organizations who need to provide their staff with access to content on healthcare quality management, and persons who wish to purchase a long-term membership, (e.g. 6 or 12 months’ duration).
In all other cases, individuals will need to make their initial payments through PayPal. Once this is done, a PayPal profile is created for them. If and when members wish to unsubscribe to the service, they can simply do so through their PayPal account by canceling their PayPal profile. Upon canceling their PayPal profile, PayPal will automatically “inform” our system that the person has ceased being a member, in which case access to the membership site will also be terminated.
In summary, in most cases, a PayPal profile will need to (A) be created and (B) continue to exist for members to access the site. This arrangement is due to our software systems interacting seamlessly with the PayPal service.
Can I become a member for free?
We are pleased to offer high-value content to CPHQ candidates through a membership site dedicated to CPHQ certification, the first – and still the leading – one in the world. The feedback from members has been overwhelmingly positive. Numerous CPHQs have used CPHQ Tutor to help them succeed in the CPHQ certification exam, and a few have even gone as far as to report the content on the site was essential in assisting them achieve a passing score.
Hosting and maintaining the membership website consumes considerable time and resources. Therefore, we require a small fee to support the ongoing costs of running the site.
If you are a member of the National Association for Healthcare Quality (NAHQ), the CPHQ examination fee is $423 (if testing in the US) or $473 (testing internationally).
If you are not a NAHQ member, the CPHQ exam fee is $529 (US) or $579 (international).
Most CPHQ exam preparation resources are priced at more than $100. When the quality and volume of its content are considered, we strongly believe the CPHQ Tutor membership site offers superlative, unmatched value.
In summary, the CPHQ Tutor has proven to be an effective CPHQ exam preparation resource, and its content will continue to be available to serious CPHQ test takers for a reasonable fee.